Refunds
All Master Builders training courses and skills assessment fees include a non-refundable administration fee of $25 for training courses and $200 for skills assessments.
Master Builders will refund all fees paid by clients where a training course and/or assessment service has been cancelled by Master Builders. All clients are given the opportunity to transfer to another course date or receive a full refund.
Where a client withdraws or cancels from training and/or assessment five business days prior to any training and/or assessment commencing, a full refund, less the non-refundable administration fee, will be granted.
Where a client withdraws or cancels from training and/or assessment less than five business days from the date of commencement of training and/or assessment, a refund will not automatically be granted. Where extenuating circumstances apply and contribute to a client having to withdraw or cancel, a request for a refund must be made to Master Builders in writing which will be considered on a case by case basis.
It is a client's obligation to notify Master Builders of the inability to attend a training course prior to its commencement. Failure to do so will result in no refund being granted.
Once a client has commenced training and/or assessment with Master Builders, no refund will be granted.
A guarantee is given to clients that upon commencement of any training and/or assessment, Master Builders will complete the agreed training and/or assessment service. In the unlikely event of Master Builders being unable to deliver the agreed training and/or assessment service a refund for the proportion of services not delivered will be granted.
