Terms & conditions
Before purchasing items from Master Builders eShop, you must read and agree to these terms & conditions.
All prices are in Australian dollars (AUD) and inclusive of Australian Goods and Services Tax (GST) where applicable.
Postage & handling
All orders made via Master Builders eShop will incur a minimum postage and handling fee of $12 (including GST). Orders of larger quantities may be charged more.
Shipping is available within Australia only.
Returns & refunds
Refunds for goods will be made in accordance with the Competition and Consumer Act 2010.
You may seek a refund if goods:
- Are or become faulty through no fault of your own
- Are not fit for a stated purpose or for a purpose you made known to our staff
- Don’t match our description or sample
- Have defects that were not obvious or we did not bring to your attention.
You are not entitled to a refund if you simply change your mind, so please choose carefully.
The goods must be returned in their original condition and packaging, along with proof of purchase, within 30 days of receipt.
You must keep the original receipt as proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.
Unless damaged or faulty, we do not refund the following items:
- Work Method Statements
- Safety Plans
- Australian Standards.
If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired. A credit may be offered at our discretion.
Payment of refunds
Payment of refunds will be made to your credit card or in the form of a cheque, depending on when the request for refund is received. All cheque refunds are processed in Brisbane and may take up to two weeks.
Training course refunds
For refunds on training courses, please refer to the refund policy for training.
Damaged goods
If an item arrives damaged, please advise us immediately on (07) 3225 6416 or email sales@masterbuilders.asn.au, and then return the damaged item to:
Master Builders
417 Wickham Terrace
Brisbane Queensland 4000
Once we have viewed any damage you will be sent a replacement item freight free. If there are any delays in sending a replacement item we will contact you.
Cancellation of orders
If you have finalised your order but wish to cancel it, please call the Master Builders Shop on (07) 3225 6416 or email sales@masterbuilders.asn.au.
Note: if your order has already been processed or dispatched it is unable to be cancelled.
Privacy and security
Master Builder takes the protection of personal information and financial details very seriously. Personal information in relation to your order will not be released to any third parties. For more information, refer to our privacy policy.
Master Builders uses SecurePay to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information, including card details, is encrypted using industry standard SSL 128-bit encryption technology.
