Workplace RelationsThe Dispute Process
If a member's client contacts Master Builders to make a complaint our Master Builders will discuss the issues with them in general. If Master Builders is of the opinion a more formal request for assistance is warranted, they will ask the builder's client to put their concerns in writing. In many instances disputes can be resolved without the need to begin a formal dispute management process.
Any contact with the member's client, whether on site or at the office will only be undertaken with the member present.
If the matter cannot be resolved informally, Master Builders may invite both parties to a 'without prejudice' conference, where Master Builders facilitate discussion in the 'without prejudice' conference. If money is an issue in the dispute, where possible, the disputed amounts of money may be deposited into a Master Builders trust account until the matter is resolved.
Master Builders actively encourages both parties to reach an amincable agreement to resolve their issues. We cannot make a formal determination enforceable on one or either party.
If joint agreement cannot be reached, the matter may be referred to, as the case may be, the Qld Civil & Administrative Tribunal, the Building Services Authority or the Building and Construction Industry Payments Agency.
For Workplace Relations Disputes please click here.
For BSA's Dispute Resolution Process, please click here.
Disputes in the Building and Construction Industry
