Communication
Communication is the key to avoiding, minimising and managing disputes. Many disputes arise because of poor communication.
Misunderstandings and unrealistic expectations are a regular occurrence on a building site – and instead of being resolved via open and honest communication, a lack of communication can cause both parties to become emotional, which means you can (perhaps unnecessarily) end up in a dispute situation.
As a contractor or trade contractor, it is important to develop an open line of communication with your client from day one and encourage them to discuss any issues or problems as early as possible. Discussing issues upfront and listening carefully to your client’s concerns can ensure they don’t escalate into a dispute.
If you think an issue has been misunderstood, make sure you clarify with your client – taking the time to ensure both parties are clear on issues early on can help you avoid a much more complicated situation later.
